FAQ
Aspire Supply ships anywhere in the United States, including the U.S. Territory of Puerto Rico, Canada, and Internationally.
We’re committed to getting your order to you as soon as possible, and as soon as your order comes through our fulfillment team goes straight to work in processing your order and double checking everything.
In most cases within the United States you can expect to receive your order within 7 to 10 days. But in some cases your order may take up to 16 days to arrive.
Production and Delivery Times
Production time: Standard Shipping / Free shipping : Ships within 3-10 days of the order being placed.
Delivery time: Domestic orders will arrive between 3 to 7 days after they ship depending on your location.
1) Track your order using our order tracking tool
This is an easy way to get your tracking number that is always available to you. Go to order tracking tool
2) Track your order via Facebook Messenger
This is a truly incredible and convenient service. If you're on Facebook and using Facebook Messenger, you can get realtime updates messaged to you on the status of your order. All you need to do is tick the "Send to Messenger" option under Notifications before you complete your order.
At anytime you can send a message and get real time info on the status of your order. Every step of the way you'll receive an automated message from us from when your order shipped to when it arrives. It's really that easy.
3) Track Your Order via Email
Depending on the courier, you should receive an automated email with the tracking information of your order once it has left our facility.
4) Live Chat
If you didn't get this email you can reach out to us and we can deliver to you the tracking number. Just reach out to us by clicking on the chat bubble in the bottom right corner of your screen. We'll be happy to help you out!
Shipping within the United States:
Shipping an order within the United States will only cost $5. We provide free shipping on all orders over $49 within the United States.
Shipping to Canada and Internationally
In most cases, shipping an order to Canada will only cost $7. (And that's a better price than most shipping costs within the U.S.A.) International orders will cost $18.
It's our way of keeping things real, transparent and simple for you as you shop with us.
Listen, we hope it never comes to this but sometimes things outside of our control can happen - like lost or damaged packages.
We promise you'll get the order the way you want. It's that simple.
Damaged Packages
If your order is damaged we will reship the right order to you immediately at no charge. In some cases we'll might even issue you a full refund and you get free threads out of it simply because we love you.
Lost Packages
Sometimes, for reasons we don't know, packages get lost and it becomes a situation outside of our control. In this case, we will handle contacting the courier and ensuring that you will receive your order. If for whatever reason your package is not retrievable or has been lost we will send you another one free of charge. (By the way -this has never happened.)
Wrong or Damaged Apparel
If on a rare occasion you receive the wrong order or any of your apparel is damage please let us know immediately! We will send you a new order right away and shower you with love (a.k.a store credits and discounts).
Uh oh! If you just placed your order you can simply let us know by clicking on the chat bubble in the bottom right corner of your screen and provide us with your order number. We'll be happy to make any corrections on your order for you.
If for some reason you do not get a quick response from us, please contact us via email just to double make sure we get your request. We'll do our best to make sure your order doesn't leave our facility with the wrong address.
Note: Be sure to input your correct shipping address for future purchases in your account. 😄
If your order has already been shipped by us, please note that carriers calculate live shipping rates mainly by the zip code entered. So it is possible that an incorrectly formatted address could be entered and the package is still able to ship to your correct address.
However, if the courier is unable to deliver the package it will be returned to us and you will be notified once it is received back. Within 30 days you will need to confirm with us the updated correct address as well as pay the charges for reshipping the your package.
As always, we will do our best to work with you and make sure your experience through this process is nothing but exceptional. 👍
We stand 100% behind our products and we're 100% on your side. You have our guarantee for hassle-free returns
We want you to be completely satisfied with anything you get from Aspire Supply. Because of this you have our guarantee for hassle-free returns! Return anything, anytime within 30 days for free! No restocking fees, processing fees or ridiculous fees.
If you have received a misprinted, damaged, or defective item please notify us within 30 days after the product has been received. If your package is lost in transit please contact us no later than 30 days after the estimated delivery date.
If your address is considered insufficient by the courier or your order is unclaimed, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.